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Frequently Asked Questions
How do I sign up my team?
Your organization administrator creates accounts through the FieldFlowSales web dashboard. Agents receive an invitation email with setup instructions. Contact fieldflowsales05@gmail.com to get started.
Does the app work offline?
Yes. FieldFlowSales is offline-first, so you can track routes, log visits, capture orders and take photos without any signal. Everything syncs automatically when you reconnect.
Why is my GPS tracking not starting?
Check that location permission is set to "Always Allow" rather than "While Using" in your phone settings, and that battery optimization is disabled for FieldFlowSales. On iOS, enable "Precise Location". If it still does not work, email support with your device model and OS version.
How is my location data used?
Location is only tracked when you start a route from within the app. Your employer sees your route history to verify visits and calculate travel allowances. We do not sell data to third parties. See our Privacy Policy for full details.
How do I reset my password?
On the login screen, tap "Forgot Password" and enter your registered email. A reset link arrives within a few minutes; check spam. If you do not receive it, ask your organization administrator to resend the invitation.
Can I delete my account and data?
Yes. Since FieldFlowSales is provided through your employer, account deletion requests should go through your organization administrator. You can also email fieldflowsales05@gmail.com directly and we will coordinate data deletion in line with our Privacy Policy.